Our Vacation Centre – OVC General Terms and Conditions

1. INTRODUCTION

1.1. Our Vacation Centre Pty Ltd (OVC). ABN: 54 105 542 176 sells memberships packages to consumers under the name OVC. Our Vacation Centre Pty Ltd (OVC) ABN: 54 105 542 176, travel licence number 3008099, fulfils all travel products related to the membership packages on behalf of OVC. The membership fee will be processed by Our Vacation Centre Pty Ltd.; travel products will be processed by OVC. Below are the terms and conditions under which the online sites can be used as well as Terms and Conditions for all transactions.

1.2. Please read carefully and If you do not accept the terms stated here contact OVC at 58 Kingston Drive, Helensvale QLD 4212. Tel 1300 180 420 or +61 7 5501 0793.

1.3. References to "us", "we" "our" “OVC” shall mean Our Vacation Centre Pty Ltd..

1.4. References to “you”, “client”, “passenger”, “member” shall mean an authorised participant in the one of the programs.

1.5. References to “supplier”, “wholesaler”, “provider” shall mean a supplier of travel related services such as but not limited to airlines, cruises, tours, rail, coach, accommodation, car rental, and hotels.

1.6. References to “booking channel”, “booking facilitator” shall mean a supplier of travel related reservation services such as but not limited to airlines, cruises, tours, rail, coach, accommodation, car rental, and hotels.

1.7. When booking cruise, travel, accommodation or services with OVC you acknowledge and accept to abide by these terms and conditions and those applying to the cruise, travel, accommodation or service supplier with who you have contracted by that booking.

1.8. We advise you to review the supplier’s Terms and Conditions and any relevant Product Disclosure Statements carefully before confirming your booking.

1.9. The Terms and Conditions contained within are to be read in conjunction with our Reservations Process and Conditions which can be viewed at https://my241rewards.ourvacationcentre.com.au/reservations-process-and-conditions or contact OVC.

1.10. We will not change any of our terms and conditions which apply to your booking after it has been made by us unless these changes are agreed with you.

1.11. For future orders, our terms may change and we recommend you read them carefully and agree to them each time during the booking process.

1.12. Our Terms and Conditions or offers made under our various rewards, certificates or voucher programs are subject to revision and may change without prior consent.

1.13. These terms and conditions were last updated on 27 June 2024.

2. PRIVACY

2.1. We are committed to protecting your personal information and agree to handle your personal information in accordance with our Privacy Policy, which can be viewed at https://ourvacationcentre.net/privacy.php.

2.2. By providing personal information to us, you agree to our Privacy Policy and give your consent to us for the collecting, using and disclosing of your personal information as detailed in our Privacy Policy.

2.3. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients such as overseas travel service providers (e.g. accommodation or tour providers) and our overseas OVC related entities.

2.4. Where we disclose your personal information to an overseas recipient, you agree that we will not be required to ensure the recipient’s compliance with Australian privacy laws or otherwise accountable for how the recipient handles your personal information.

2.5. By providing personal information to us for the purpose of participating in our rewards dollars, certificate or vouchers membership programs or for the purpose of receiving a quotation or making a booking, you consent to us contacting you by electronic means (e-mail or SMS or phone) with information regarding your query or reservation or forwarding marketing collateral containing news, products or services or promoting product & packages that we consider may be of interest to you. You can opt out at any time by sending an email marked "unsubscribe" or by clicking the unsubscribe link at the bottom of the marketing emails or by contacting us to request we do not call.

2.6. A condition of membership in any of the various rewards, certificate or voucher programs provided by OVC is that you give your consent to be contacted by electronic means (email or SMS) or phone with information about goods and services which we feel may be of interest to you.

2.7. All conversations of bookings made by you with our reservations staff are recorded for safety, legal and quality purposes.

2.8. By making a booking with us you consent to any recorded evidence of your booking being used for purposes of resolving any booking disputes or when requested to by authorities.

3. WARRANTIES & REPRESENTATIONS

3.1. Without affecting any statutory consumer rights that cannot be lawfully excluded or limited, OVC gives no warranties and makes no representations regarding the cruise, travel, accommodation or service provided by the supplier specifically; the usability, fitness of purpose, class, standard, rating or visual images of the cruise or travel, accommodation or service advertised and is not liable for any misleading or false information, misrepresentations, inaccuracies and errors as a result of incorrect information supplied to us by such parties.

4. LIMIT OF LIABILITY

4.1. We do not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements.

4.2. We will not be liable for damages of any kind related to your use of or inability to access this site. Access to this site, is not guaranteed and is subject to availability of communications links and access rights. As a user of this website, you must assume full responsibility for any costs associated with servicing of equipment used in connection with use of our site and you agree that access is undertaken at your own risk.

4.3. By using this website you indemnify OVC and Affiliate Partners all liability for any claim, charge, demand, damage, liability, loss or expense of whatever nature whether arising directly or indirectly out of or in connection with the use of this site or any links provided by this site even if we knew they were possible, or they were otherwise foreseeable, including without limitation for consequential damages, loss of use, loss of data, loss caused by a computer or electronic virus, loss of profit or income, loss of or damage to property and loss resulting from claims by third parties, damages incurred or suffered by reason of act or omission or incorrect information contained within these terms and conditions and which you as a member of the Rewards program, commit in breach of the terms and conditions of this site.

4.4. Without affecting any statutory consumer rights that cannot be lawfully excluded or limited:

4.4.1. We will not be liable for any losses, damages, liability, claims or expenses (howsoever caused, including negligence, and whether direct, indirect or consequential) arising from the use of or connected with any products or services booked by us or displayed on the website or any linked website.

4.5. Where our liability cannot be excluded, to the extent permitted by law such liability is limited to either:

  • 4.5.1. re-supply the service or
  • 4.5.2. the cost of re-supplying the service or
  • 4.5.3. value of the booking made.

4.6. We sell cruise, travel, accommodation or service from inventory supplied by each cruise, travel, accommodation or service provider and we cannot accept additional liability for unavailability caused by a supplier over-selling its own inventory.

4.7. Without limitation, we will not be responsible if the cruise, travel, accommodation or service is not available due to inclement weather conditions or other acts of God.

4.8. We will not be responsibility for any loss occasioned by any delay, expense, illness, injury, death, damage or shock associated with any occurrence whilst using the cruise, travel, accommodation or service, irrespective of its cause.

4.9. Our liability will also be limited to the extent that any relevant international conventions, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, limit the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage and delay to luggage.

4.10. All quotations and reservations are made in accordance with known schedules and availability from our cruise, travel, accommodation and travel providers and OVC will not be liable for any costs incurred due to any change in that schedule, availability or delays or resulting impact on changes to arrangements.

4.11. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law).

4.12. This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010.

5. SALES AND SPECIALS

5.1. In addition to these terms and conditions you are also bound by specific Terms & Conditions applicable to “specials” or “conditional sales of products and travel services” and these can be found on the promotional marketing e-mail, websites or on the booking confirmation and the voucher if supplied.

5.2. Some bookings of specials and conditional sale products and travel services are non-refundable, non-exchangeable and cannot be cancelled or amendments under ANY circumstances.

5.3. Sales cannot be used in conjunction with any other offer or combined with any other form of discount or membership.

6. YOUR OBLIGATIONS AND RESPONSIBILITY

6.1. When you make a booking with us, legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms and policies and by the conditions of the particular supplier. You must not make any booking unless you understand and agree all to our terms and policies. Once payment is made for the booking, it is deemed that you have read and understood the terms and conditions for the booking. If you have any queries please contact us before making any booking for any service.

6.2. You must be at least 18 years old to make a valid booking of any cruise, travel, accommodation or services and OVC reserves the right to decline any booking unless proof of identification has been provided. Persons under 18 years old must be accompanied by at least one adult for the duration of any stay at any cruise, travel, accommodation or service.

6.3. On arrival at a cruise, travel, accommodation or service location or property you may be required to supply a credit card for bond security purposes. If you do not have a credit card or one is not available, you may be required to pay a cash bond. Bond requirements are set by the cruise, travel, accommodation or service provider and may vary with each supplier as it is their discretion as to the amount required.

6.4. OVC have several membership and reward programs and you will be issued with a user name and password to participate in these programs and access details on the respective websites which you must ensure the user name and password is kept in a secure place and not available to the general public.

6.5. You warrant to OVC that you are the holder of the password used to access this site or have the authority of the password holder to use this site, and enter into a contract with OVC and suppliers.

6.6. You as the member cannot assign, transfer, subcontract or delegate any of your rights, duties or obligations of the membership under any of the terms displayed on this site.

7. PROBLEM HANDLING & FAIRNESS

7.1. We pride ourselves on the level of customer service that we provide. If any issues arise we always try to settle any issues or complaints quickly and fairly.

7.2. In the event that you have a problem with or complaint regarding any of our accommodation bookings please contact our Customer Support Department on 1300 880 644 or email us at enquiries@ourvacationcentre.com

8. CAPACITY IN WHICH WE ACT

8.1. In all instances we act as booking agents only. As booking agents we are contracted by various third party to sell and make reservations on their behalf.

8.2. Any services we provide to you are collateral to that agency relationship. Our obligation to you is to (and you expressly authorise us to) make cruise, travel and accommodation bookings such as but not limited to airlines, coach, rail and cruise line operators on your behalf and to arrange relevant contracts between you and our various service providers.

8.3. We exercise care in the selection of reputable suppliers, but we are not ourselves a provider of cruise, travel and accommodation services and have no control over, or liability for, the services provided by third parties.

8.4. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers.

8.5. We can provide you with copies of the relevant service provider terms and conditions upon request though any terms that are critical to the booking, will be relayed to you during the quotation or booking process.

8.6. Your legal rights in connection with the provision of cruise, travel and accommodation services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason (excluding fault on our part) any cruise, travel and accommodation service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.

8.7 NO AGENCY RELATIONSHIP. We do not agree to act as your agent or fiduciary in providing services hereunder.

9. GOVERNING LAW

9.1. If any dispute arises between you and us, our contract with you is governed by the law of Queensland, Australia. By booking with us you submit to the exclusive jurisdiction of the courts in Queensland, Australia.

9.2. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia, and waive any right that you may have to object to an action being brought in those courts.

9.3. In cases of conflict or inconsistency, where these Booking Terms and Conditions are translated into a language other than English, the English text shall prevail.

10. Force Majeure

10.1. OVC does not assume any liability or responsibility, without limitation, for ANY damage, expense, inconvenience, loss, injury, death or damage to persons or property on any CRUISE line SHIP or RESORT or on any aircraft/ship in transit to and from THE CRUISE SHIP OR the RESORT, or for any cause whatsoever due to delays, cancellations due to nature, oil spills, mechanical breakdowns, strikes, civil unrest, Actual or threatened TERRORISM or the consequences of either, acts of God and all similar events outside our control.

11. TRAVEL ADVICE

11.1. Health

  • 11.1.1. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel. General health advice for the destination you wish to visit is also available from DFAT (see www.smarttraveller.gov.au) for Australian travellers and may be available from your country’s own Department of Foreign Affairs if you are a non-Australian traveller
  • 11.1.2. It is your responsibility to ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. proof of vaccination) may deny you entry into a country.

11.2. Checking your bookings

  • 11.2.1. OVC will not take responsibility for an incorrect booking unless any discrepancies are advised to us within 48 hours from your booking confirmation. It is your responsibility to check all booking details are correct, and advise us if you do not receive a copy of your booking confirmation.
  • 11.2.2. Should you fail to notify us of any errors we will deem the booking details correct and no refunds will be applicable thereafter.

12. TRAVEL, ACCOMMODATION & SERVICE DESCRIPTIONS

12.1. The description of cruises, flights properties, holiday accommodation inventory and other services advertised on our website or advised by a reservation consultant is based solely on information provided to us by the suppliers or owners of such cruise, travel accommodation properties or service providers.

12.2. We accept responsibility to present the information provided to us by our clients fairly and accurately. We do not accept responsibility for errors in description based on information provided to us by owners of such properties and service providers and do not guarantee the accuracy of any such information.

13. TRAVEL DOCUMENTS

13.1. Travel documents are (without limitation) cruise tickets, airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) that confirm an arrangement with a service provider.

13.2. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees.

13.3. Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder.

13.4. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. First, middle names and surnames on the booking MUST be exactly the same as per your passport. If the spelling is different to your passport/photo identification - PLEASE ADVISE US IMMEDIATELY.

13.5. In the case of an air ticket requiring to be reissued due to a name correction, a fee will be incurred. In some cases you may have to pay more for your ticket if there are no seats available to rebook in the correct name. Any fees will be the responsibility of the passenger if we have not been informed of the correct name and spelling at the time of booking.

13.6. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings.

13.7. If you have booked online, you should print out and retain your travel documents as provided to you by the website (or in a follow up email we send you).

13.8. You can also register your travel plans with DFAT, so that you may be more easily contacted in an emergency.

13.9. You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation, as per section 11.1.

13.10. All travellers must have a valid passport for international travel and many countries require at least six months validity from the date of return and some countries require a machine-readable passport.

13.11. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Passport. If this is not the case, let us know prior to making your booking.

13.12. It is important that you ensure that you have valid passports, visas and entry permits which meet the requirements of immigration and other government authorities in any countries visited.

13.13. Please advise your consultant if you are not traveling on an Australian or New Zealand passport. You may require a returning resident visa.

13.13. Non- Australian passport holders should contact their own government’s Embassy or Consulate.

13.15. Any previous criminal convictions or drink driving offences may require a visa application prior to departure

13.16. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part).

13.17. We are only able to provide general passport and visa advice. , For more specific advice relating to your own personal circumstances you can contact an external visa provider such as Toll Visas Direct (www.tollvisasdirect.com) directly however do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part).

13.18. If you are travelling to the United States please see https://esta.cbp.dhs.gov for important information regarding compulsory pre-registration for their visa waiver program (“ESTA”). Australian passport holders will not be able to enter the United States without a valid ESTA (or visa). Please note, you may not meet the eligibility requirements of ESTA and may be required to obtain a visa.

14. PRICES, BOOKING FEES, DEPOSITS, PAYMENTS and CANCELLATIONS

14.1. Prices

  • 14.1.1. All prices displayed on this website are for online booking only.
  • 14.1.2. Quotations and bookings obtained from our consultants will include a service and administration fee.
  • 14.1.3. All prices are subject to availability and can be withdrawn or varied without notice.
  • 14.1.4. Price changes may occur due to matters outside our control, such as currency fluctuations, fuel surcharges, taxes and airfare increases.
  • 14.1.5. Quoted price, availability and schedules are only valid at the time of the quotation and may change if the itinerary is booked later. You will be advised when receiving your quotation the period that is applicable for items contained within and can only be confirmed at time of booking.
  • 14.1.6. Please contact your consultant for up-to-date prices and availability as Cruises, flight and other travel itineraries, are subject to change.
  • 14.1.7. Fuel surcharges are levied as per the rules of the individual cruise line and flight operator and may be applied at any time prior to departure. Additional terms and conditions imposed by the supplier may apply.

14.2. Booking Fees

  • 14.2.1. We may charge a booking fee which is calculated as a percentage of the total cost of the travel, accommodation or services we have booked for you or in some situations a flat administration fee will be applied. The amount will be advised at the time of quotation or booking.
  • 14.2.2. Our booking fee is inclusive of GST.
  • 14.2.4. Our booking fee is earned and charged when your booking reservation is confirmed.
  • 14.2.5. Our booking fee is non-refundable.

14.3. Deposits

  • 14.3.1. You are required to make a deposit in respect of your cruise, travel, accommodation and service cost at the time of booking your reservation.
  • 14.3.2. The amount of the deposit varies according to the requirements of each cruise, travel, accommodation and service provider with whom we make your reservation and the amount of the deposit will be advised to you by your reservation consultant or shown online, before your booking reservation is confirmed.
  • 14.3.3. Certain cruise, travel, accommodation and service providers require the full amount of the cruise, travel, accommodation and service cost to be paid at the time of making the booking reservation. If this is the case your reservation consultant will advise you at the time of the quotation or booking and in the case of online booking the full amount is required at the time of booking.
  • 14.3.4. All cruise, travel, accommodation and service deposits paid are non-refundable (subject to your rights under the Australian Consumer Laws) but may be transferable on request depending on the circumstances of each booking. Contact one of our reservation consultants for details for assistance.

14.4. Payments

  • 14.4.1. All monies paid to us, with the exception of the booking fee, are received by us on behalf of the cruise, travel, accommodation or service provider with whom we are contracted and thereafter paid to them subject to our contractual marketing and reservation booking agreement with them.
  • 14.4.2. All monies paid by you to us will be and remain the property of OVC as a debt due and payable to the cruise, travel, accommodation or service provider with whom you are booked once the cruise, travel, accommodation or service to which the money relates have been provided (except for monies paid for flights with an IATA airline, which might be held on trust for that IATA airline).
  • 14.4.3. You agree and acknowledge that monies not required to be held in trust that we may hold such monies in any account as we see fit, including with our own and/or other customer monies.
  • 14.4.4. If you make a booking within 35 days prior to the departure/arrival date of your cruise, travel, accommodation or service booking you will be required to pay for your cruise, travel, accommodation or service in full at the time of making the booking.
  • 14.4.5. In the case of all bookings outside of 35 days from your departure/arrival date for which a deposit was paid, you will be required to pay the balance of your cruise, travel, accommodation or service in full to meet the relevant supplier’s payment terms which is some instances will be a minimum of 8 weeks. The payment date/s will be advised at time of quotation or booking by our consultant or displayed on the website for online bookings. Reservations with some suppliers including airline operators require payment in full, at time of booking.
  • 14.4.6. You agree that the outstanding payment is required before confirmation of the booking can be made and that it is your responsible to pay the amount by the require time. Reminders are not sent by us to you for any outstanding amounts.
  • 14.4.7. If we do not receive all payments due (including any surcharge where applicable) in full and on time, we, or the Travel Supplier reserve the right to treat your booking as cancelled by you and cancellation charges may apply.
  • 14.4.8. We shall process your payments either over the telephone, or online if you are making a booking through our website and making payment through our online mechanism.
  • 14.4.9. We may store details of your payment method in accordance with our Privacy Policy (securely using SSL encryption), however we shall not take any payments from your credit or debit card unless we have your authority to do so and the appropriate authorisation.
  • 14.4.10. All reservations fees are quoted are in Australian dollars and are rounded off to the nearest denominator. All costs are inclusive of Australian GST unless otherwise advised.
  • 14.4.11 Please refer to our Reservation Process Terms & Conditions for pricing and payment information.

14.5. Credit Card Payment

  • 14.5.1. By providing your credit card details to OVC you irrevocably authorise us to process payments for all amounts owing by you for the cost of your cruise, travel, accommodation or service booking against this credit card on the dates below:
  • 14.5.2. The booking or administration fee at the time of paying the deposit.
  • 14.5.3. The cruise, travel, accommodation or service deposit cost on the date on which you’re booking is confirmed.
  • 14.5.4. The balance of the payment for your cruise, travel, accommodation or service, after deducting your deposit payment, to meet the supplier’s payment terms. The payment date/s will be advised at time of quotation or booking by our consultant or displayed on the website for online bookings.
  • 14.5.5. Credit card surcharges are applicable and may vary from month to month. In line with current applicable legislation we will work with our designated financial institution to ensure that we only ever pass on the average cost of acceptance which will be advised at time of booking and included within your receipts. For current surcharges, please click here https://www.ourvacationcentre.net/creditcardfees

14.6. Membership Certificates or Vouchers

  • 14.6.1. Certificates or vouchers issued under OVC membership and affiliate programs are non-refundable once redeemed against a cruise, travel, accommodation, travel service or product.
  • 14.6.2. Certificates or vouchers cannot be redeemed for cash.
  • 14.6.3. Certificates or vouchers cannot be redeemed towards car hire, flights, insurance, airport parking, associated travel expenses or hotels that are booked over the phone.

14.7. Cancellations and Changes

  • 14.7.1. Cancelled bookings may also incur additional supplier fees, which can equal up to 100% of the cost of the booking, regardless of whether travel has commenced.
  • 14.7.2. Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued.
  • 14.7.3. Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee.
  • 14.7.4. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.
  • 14.7.5. All government fees, port charges, surcharges and taxes are subject to change without notice until the final payment is made and documents have been issued.

15. LIFESTYLE REWARDS CERTIFICATES, VOUCHERS OR DOLLARS

15.1. The amount of Travel Rewards that can be combined is determined by category of holiday selected and the Lifestyle Reward program in which they are provided.

15.2. Confirmation of your holiday is subject to availability.

15.3. The Lifestyle Rewards program does not guarantee availability on any specific cruise line, tour group or accommodation when using Travel Rewards Dollars.

15.4. Terms and Conditions or offers made with these Travel Rewards are subject to revision and may change without prior notice.

15.5. This offer may not be sold by the redeemer. Travel Rewards have no resale value and cannot be redeemed for cash.

15.6. The Travel Rewards expire at 12 months from date of issue. The expiration Terms and Conditions are shown on the Certificate or Voucher.

15.7. Cancellation of a confirmed cruise, tour or resort will be subject to the cancellation penalties and conditions of the cruise line, tour group or resort concerned. OVC or its agents bear no responsibility in regard to any penalties, which are the full responsibility of the Travel Rewards Dollars redeemer.

15.8. OVC or its agents do not assume any liability or responsibility for damage, expense, inconvenience, loss or for any cause whatsoever due to delays, cancellations due to nature, mechanical breakdown, strikes, or acts of God.

15.9. This offer is void where prohibited by law.

16. GENERAL

16.1. We advise you to review the supplier’s Terms and Conditions and any relevant Product Disclosure Statements carefully before confirming your booking.

16.2. We will not change any of our terms and conditions which apply to your booking after it has been made by us unless these changes are agreed with you.

16.3. For future orders, our terms may change and we recommend you read them carefully and agree to them each time during the booking process.

16.4. MODIFICATIONS OF THE TERMS AND CONDITIONS. These Terms and Conditions are subject to change without prior notice at the sole discretion of OVC.

17. INTELLECTUAL PROPERTY

17.1. Web Site

  • 17.1.1. The site's presentation and each element, including the domain name, trademarks, logos, brand names, drawings, illustrations, photographs, texts, graphics and other files found on this site, are protected by the current intellectual property laws and belong to Our Vacation Centre Pty Ltd or have been authorised for the use of by Our Vacation Centre Pty Ltd.

17.2. Submitting Pictures

  • 17.2.1. By submitting photos you acknowledge that you are the owner of the image and/or authorised to use this image in such way that the following paragraph sets out. You understand that the image will be viewed by the general public and may be used in future marketing or promotions by us. Consequently, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use. If you decide to delete the photo, you understand that removed content may persist in backup copies for a reasonable period of time.

17.3. Submitting Videos

  • 17.3.1. By submitting video you acknowledge that the video is being streamed from You Tube and that you are adhering to the terms and conditions outlined by You Tube for use of their site.

17.4. Submitting Travel Tips

  • 17.4.1. By submitting travel tips you acknowledge that this information will be displayed on our website. You understand that the tip will be viewed by the general public and may be used in future marketing or promotions by us. Consequently, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use. If you decide to delete the tip, you understand that removed content may persist in backup copies for a reasonable period of time.

18. ADDITIONAL CRUISE AND RESORT CERTIFICATE TERMS AND CONDITIONS

18.1 The following additional cruise and resort certificate terms and conditions govern the use and redemption of a cruise and resort certificates by the subscribing member and guest(s), if applicable (“Redeemer”). It is Redeemer’s sole responsibility to inform Redeemer’s guest(s) and any recipients of a cruise certificate of the contents of these terms and conditions. In addition to these terms and conditions, Redeemer must also comply with all applicable cruise line and resort terms and conditions and policies and procedures.

18.2 Cruise Certificate Redemption : Cruise certificates may be redeemed by following instructions, or by visiting our website or calling us at the above number. Cruise certificates are valid for on select cruise itineraries, subject to the exclusion and limitations stated herein. Length of cruise can be found on the promoted offer or on our website under “My Certificates”. Redemption fees, booking fees, fuel surcharges, government fees, taxes, port expenses, airfare, transportation, travel insurance, and any other charges associated with the cruise are not included. We reserve the right to charge additional fees related to the redemption of certificates in its discretion. Redeemer is responsible for all charges incurred in excess of the certificate offer, including, onboard incidentals, alcoholic and certain non-alcoholic beverages, gratuities, ground transportation, personal expenses, utility or security deposits, and other fees or charges levied by the cruise line or cruise ship for the use of onboard amenities and facilities. Airfare, travel insurance, third and fourth guest fares, cabin upgrades, cruise upgrades and extension of length of cruise, when available, may be purchased at the time of the cruise booking for additional fees. Cruise certificate(s) expire on either the expiration date printed on the certificate or, if applicable, the expiration date found online under “My Certificates”. Redeemer must book the cruise, regardless of the travel date, on or before the certificate expiration. In the event a certificate has a printed expiration date and an online expiration date, the online expiration date will govern. Cruise certificates are not redeemable for cash or resale and cannot be cancelled or exchanged for refund except as required by law or as set forth below. Unredeemed cruise certificates have no value. We are not responsible for lost or stolen cruise certificates. Lost or stolen cruise certificate(s) may be replaced at our sole discretion. If we elect to replace a lost or stolen cruise certificates, processing fees may apply. Photocopies of cruise certificates or other reproductions will not be honoured. Cruise certificates may be transferred as a gift, or without payment or consideration, but cannot be used for any commercial purpose, including rental or sale. Cruise certificate is void if resold for cash or other consideration. In the event the cruise booking is used by guests only, and not the Redeemer, additional charges may apply. Cruise lines, itineraries and sail dates offered under certificates are at our sole discretion, are subject to availability and blackout dates may apply. Cruise certificate(s) may not be combined with any other offer relating to the same accommodations. All cruise line and cruise ship restrictions and rules apply, including arrival and departure times. We are not responsible for notifying travellers of any cruise line and/or cruise ship changes.

18.3 Resort Certificate Redemption : Resort certificates may be redeemed by following the instructions on the front of the certificate, or by visiting our website, or calling us at the number above. Resort certificates are valid for a one (1) redemption use only for resort stay accommodations that may include hotel type room, studio, one-bedroom, one-three bedroom units at select properties. All resort properties and destinations are subject to availability, seasonality, and room type restrictions. Length of resort stay can be found on the front of the resort certificate or online under “My Certificates”. Resort certificate offer includes only accommodations and specifically excludes redemption fees, taxes, travel costs, travel insurance and other expenses that may be incurred such as personal expenses, security deposits, and other fees and charges levied by the resort/hotel such as all-inclusive fees. Airfare or any ground transportation is not included. Any personal taxes associated with the redemption of the resort stay certificate, is the responsibility of the Redeemer. We reserve the right to charge additional fees related to the redemption of certificates in its discretion. Redeemer is responsible for all acts or omissions of Redeemer and/or Guests and for any damages caused or expenses incurred by Redeemer and/or Guests. Other restrictions may apply. Some resorts may require an all-inclusive fee. Resort certificate(s) expire on either the expiration date printed on the certificate or, if applicable, the expiration date found online under “My Certificates”. Redeemer must book the resort or hotel stay prior to the certificate expiration. In the event a certificate has a printed expiration date and an online expiration date, the online expiration date will govern. Resort certificates will not be extended past the expiration date for any reason. Resort certificates are not redeemable for cash or resale and cannot be cancelled or exchanged for refund except as required by law or as set forth below. Unredeemed resort certificates have no value. We are not responsible for lost or stolen resort certificates. Lost or stolen resort certificate(s) may be replaced at Our sole discretion as it may determine. If we elect to replace a lost or stolen resort certificate, processing fees may apply. Photocopies of resort certificates or other reproductions will not be honoured.] Resort certificates may be transferred as a gift, or without payment or consideration, but cannot be used for any commercial purpose, including rental or sale. Resort certificate is void if resold for cash or other consideration. In the event the resort stay is used by Guests only, and not the Redeemer, additional charges may apply. Resort/Hotel properties and destinations offered under certificates are at our sole discretion, are subject to availability and blackout dates may apply. Resort certificate(s) may not be combined with any other offer relating to the same reservation or accommodations, except as specifically stated on future promotions. All resort/hotel restrictions and rules apply. Attendance at a sales presentation is not required.

18.4 CRUISE AND RESORT Booking Cancellations: In the event cancellation of a booked cruise becomes necessary by Redeemer, call customer service immediately at the (AUS) 1300 000 000 or numbers or submit the cancellation by providing a written notice to: email us enquiries@ourvacationcentre.com